Shipping policy
Shipping Policy
Thank you for shopping with us! We want to ensure your experience is smooth and your items arrive in perfect condition. Below, you’ll find all the information you need regarding our shipping process.
Processing Time
- Orders are processed within 1–2 business days of receiving your order, excluding weekends and holidays.
- Orders placed after 3:00 PM (local time) will be processed the following business day.
- Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Methods and Rates
We offer a variety of shipping options to meet your needs. Shipping costs are calculated at checkout based on your delivery address, the weight of your order, and the shipping method selected.
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Standard Shipping (5-7 business days):
- envelope size: $11.00
- small flat rate: $10.00
- medium flat rate: $21.05
- large
Shipping Locations
We currently ship to the following locations:
- United States and the Marshall Islands.
International Shipping: We also offer international shipping to select countries. International orders may be subject to customs fees, duties, or taxes upon arrival. These additional charges are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can track your order via the carrier’s website or by logging into your account on our store.
Delayed or Lost Shipments
- While we strive to ensure timely delivery, we cannot guarantee exact delivery dates, especially during peak seasons or due to unforeseen circumstances.
- If your shipment is delayed or lost, please contact us within 7 days of the expected delivery date. We will assist you in tracking or resolving the issue with the carrier.
Incorrect or Incomplete Shipping Information
Please double-check your shipping details at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete shipping information. If you notice an error after placing your order, please contact us immediately, and we will do our best to assist you.
P.O. Box and APO/FPO Addresses
We do ship to P.O. Box addresses and APO/FPO addresses. However, please note that shipping times may vary.
Returns and Exchanges
For information on returns, exchanges, or damaged items, please visit our Return & Exchange Policy.
If you have any questions or need further assistance, feel free to contact our customer support team at [customer support email] or call us at [customer support phone number].
Thank you for choosing Rita Resell-Konañ Lik LLC!